Working with Consumer Affairs
On 8 July 2010, the Electricity Commission and CA developed and agreed the set of principles below, which outline the way they will work together to achieve the Government Policy outcome.
| Memorandum of Understanding (MOU) |
The Authority and CA have developed an MOU which captures how they will work together over the next three and a half years to deliver the Government Policy outcomes. Both parties agreed to extend the term of the MOU (which was due to expire on 28 February 2012) for a further 12 months. |
| Consumer Switching Fund strategy - Study of the potential for switching |
To determine how to achieve the Government Policy Outcomes, a study of the potential for switching and barriers preventing this needs to be undertaken. This will culminate in an agreed Consumer Switching Fund strategy based on:
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| Joint annual workplan | In keeping with the MOU, and based on the study of the potential for switching, the Authority and CA will develop and agree a joint workplan that outlines key tasks, milestones and responsibilities. |
| Communication and Reporting | In communicating and reporting on the approach and progress being made, both the Authority and CA will agree and adopt a collaborative approach to media releases and with public reporting requirements |