Consumers
How do I know if I am getting the best price from my current electricity provider?
The What's My Number website allows consumers to see how much they may be able to save on their electricity bills by switching retailers. A simple calculator, provided by Consumer Powerswitch, helps consumers assess their potential savings. Users can then click through to the Consumer Powerswitch website to allow them to see details of the different offers available and decide whether to switch.
Who do I contact if I wish to dispute a charge on my electricity bill?
First, you should contact the electricity retailer that sent you the bill and attempt to resolve the problem directly.
If you are unable to resolve the dispute yourself, you can contact the Electricity and Gas Complaints Commission. This is run separately from the Electricity Authority. The Electricity and Gas Complaints Commission runs a free and independent dispute-resolution service. Contact:
Electricity and Gas Complaints Commissioner
www.egcomplaints.co.nz
Phone: 0800 22 33 40
Fax: 0800 22 33 47
How do I switch suppliers?
From 1999 electricity consumers in New Zealand have been able to switch their electricity retailer. To switch your retailer, all you need to do is telephone the retailer you want to switch to and that retailer will take care of the process from there. Consumer Powerswitch to start the switching process. In both cases, it's a good idea to grab a recent power bill.
The switching process operates as follows:
Visit the Consumer's Institute website for information about electricity retailer prices in your area.
Information for medically dependent consumers
Where can I find information on electricity efficiency?
For advice on electricity efficiency contact the Energy Efficiency Conservation Authority (EECA), phone 0800 358 676 or view the electricity efficiency content on the EECA website.
Will my plug work in another country?
Visit the World Standards website to find out about plug type information for various countries.
Will appliances from the UK work in NZ?
UK plugs differ from New Zealand plugs, but the voltage and frequency are the same. You will need to use an adapter or fit a new plug to the end of the flex. However, the loading of the device should not exceed 2.3 kw. The voltage in New Zealand is 230 Volts and the frequency is 50 Hertz.
Information about smart meters
How can I get information about security of supply?
Transpower is responsible for providing information on security of supply and managing supply emergencies. Visit the security of supply section of Transpower's website.
This page is related to: Consumer Information.