Retail audits & auditing

The Code requires some audits to be conducted periodically, while others are undertaken at the discretion of the Authority, or specific service provider agreements.

The Authority is committed to ensuring all retail audits take place in a fair and efficient manner. The Authority Board has approved audit guidelines for specific audit types and expects that audits will be conducted in a manner consistent with these guidelines.

The Authority has approved auditors to undertake retail audits. Please ensure that when you use an auditor that they are approved for the type of audit you would like conducted.

In this section you will find information on:

How to submit a retail audit

Participants required to submit retail audits and associated applications to the Authority must use the below webpage to do so. Current retail audits include: distributor audits, certification as a reconciliation participant, and approval as a test house.

Participants must have been issued a logon and password by the Authority to use the wepage. Contact marketoperations@ea.govt.nz to obtain a logon.

Please note that the webpage has been optimised for use with Internet Explorer 7.0 (or higher) and Mozilla Firefox 3.5.5 (or higher). The webpage is accessed via port 8080. It is possible, though we believe unlikely, that some firewalls may be set to block all traffic on this port. In this case, please discuss with your IT provider how best to obtain access.

Information Papers

Information paper for auditors when auditing distributor and reconciliation participants v2.0

Auditor-information-sheet-v2.pdf | pdf | 137 KB | Last Changed: 02/11/2010 8:47am

Certified reconciliation participant audit guidelines v3.0

Reconciliationv3.pdf | pdf | 383 KB | Last Changed: 28/03/2011 10:32am

Certified reconciliation participant audit guidelines v3.0 - copy with changes clearly marked

reconciliationv3-tracked.pdf | pdf | 400 KB | Last Changed: 28/03/2011 10:32am

Guidelines for metering installation audits v3.0

Metering-audits-v3.0.pdf | pdf | 166 KB | Last Changed: 02/11/2010 8:47am

Guidelines for registry audits v3.0

Registry-audits-v3.0.pdf | pdf | 61 KB | Last Changed: 02/11/2010 8:47am

Guidelines for profile audits v4.1

Guidelines-profile-audits-v4.1.pdf | pdf | 126 KB | Last Changed: 11/10/2011 4:26pm

Related Documents

Purchaser: obligations with regard to certified reconciliation participant status

Purchaser-letter.pdf | pdf | 31 KB | Last Changed: 28/03/2011 10:32am

Generator: obligations with regard to certified reconciliation participation status

Generator-letter.pdf | pdf | 32 KB | Last Changed: 28/03/2011 10:32am

Distributor: obligations under the Electricity Governance Rules 2003

Distributor-letter.pdf | pdf | 35 KB | Last Changed: 28/03/2011 10:32am

ISO 9001:2008: deemed as an equivalent for AS/NZS ISO 9001:2000

ISO9Memo-28Jan09.PDF | pdf | 169 KB | Last Changed: 28/03/2011 10:32am

Notification to all participants: further reconciliations for March, April, May, and July 2007

Further-reconciliations.pdf | pdf | 172 KB | Last Changed: 28/03/2011 10:32am

Distributors: changes to part E of the Rules as at 1 November 2008

memo-partE.pdf | pdf | 43 KB | Last Changed: 28/03/2011 10:32am

Q-Base: deemed as an equivalent for AS/NZS ISO 9001:2000

Q-Base.pdf | pdf | 182 KB | Last Changed: 28/03/2011 10:32am

Standard registry files/reports for auditors

std-registry-files.pdf | pdf | 166 KB | Last Changed: 26/10/2010 10:06pm

This page is related to: Retail and Wholesale Market.