Switching timeframes report
New rules were implemented on 1 October 2010 requiring all non half hour switches to be completed within 10 business days, with at least 50% of standard switches completed within 5 business days.
The Authority completed a review of non half hour switching performance in October 2011, which showed the industry to be completing non half hour switches within a weighted average timeframe of less than 4 business days.
Based on this finding, the Authority concluded further revision of non half hour switching timeframes was not currently required. However, the Authority is aware of potential switching issues with half-hour smart meters and intends to consult the industry on Code amendments to maintain efficient switching of domestic and SME consumers.
Review-of-switching-timeframes.pdf | pdf | 105 KB | Last Changed: 30/01/2012 9:29am