Home » Our work » Work programmes » Market: wholesale & retail work » Consumer rights & policy programmes

Consumer rights & policy programmes

This section contains information on electricity consumer rights and policies.

The consumer rights and policy programmes include:

• Development of arrangements to assist vulnerable and medically dependent consumers

• Dispute resolution scheme

• Domestic electricity retail contracts

• Model arrangements for electricity and distribution services

• Retailer social agency protocol

• Assuring Customer Supply (Retail Default Situations)

This page is related to: Consumer Information, Retail and Wholesale Market.

Back to top Last updated on 4 July 2011