The first step in the planning process, completed in July - September 2011, was assessing public and electricity sector's views related to the competition, reliability and efficiency (CRE) aspirations by conducting a survey of consumers, and a survey of investors and industry participants.

Note regarding surveys: The Authority will repeat these surveys in the future. The survey questions will be reviewed prior to re-running the surveys including addressing matters raised in regard to the wording of some of the initial questions.