We regulate New Zealand’s electricity market.
Electricity is created when electrons flow through a conducting material, such as the copper or aluminium used in power lines.
You need to sign a contract with the electricity retailer you've chosen. This contract protects you and your rights. It’s important to read and understand the terms and conditions.
New Zealand has one of the fastest switching times in the world.
Our market development work is important to achieving our statutory objective to promote competition in, reliable supply by and the efficient operation of the electricity industry for the long-term benefit of consumers.
A number of different groups provide us with specialist independent and technical advice and recommendations.
Our electricity market information (EMI) website has a wide range of performance metrics, analytical tools and data available to view or download, for example, retailer market share, monthly switching reports, wholesale final pricing and much more.
If an anomalous event or outcome occurs in the market or the broader electricity sector, we investigate it to determine the causes and whether something can or should be done to prevent such an event or outcome from occurring again.
We oversee the processes that deal with accuracy of metering, meter reading and customer switching between retailers - including ways to minimise entry barriers to new retailers.
The Code sets out industry participant responsibilities, including our own duties and responsibilities.
We're responsible for ensuring industry participants comply with the Regulations and the Code.
Contact details for the Electricity Authority
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