Electricity Industry Participation Code 2010
Part 11
18 1 November 2018
11.31 Customer and embedded generator queries
(1) If a trader receives a request from a customer of the trader or a person authorised by a
customer of the trader for the customer’s ICP identifier, the trader must provide that
information no later than 3 business days after receiving the request.
(2) If a distributor receives a request from a customer or embedded generator whose ICP
is connected to the distributor’s network for the customer’s or embedded generator’s
ICP identifier, or a person authorised by such a customer or embedded generator, the
distributor must provide that information no later than 3 business days after receiving
the request.
Compare: Electricity Governance Rules 2003 rule 28 part E
Clause 11.31(1): amended, on 1 November 2018, by clause 46(1) of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2018.
Clause 11.31(2): amended, on 23 February 2015, by clause 75 of the Electricity Industry Participation Code
Amendment (Distributed Generation) 2014.
Clause 11.31(2): amended, on 5 October 2017, by clause 217 of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2017.
Clause 11.31(2): amended, on 1 November 2018, by clause 46(2) of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2018.
11.32 Reliance on registry
A participant does not breach this Code just because the participant does something
relying on an incorrect record in the registry.
Compare: Electricity Governance Rules 2003 rule 29 part E
Access by consumers to information about their own electricity consumption
Cross Heading: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
11.32A Retailers must give information about consumer electricity consumption
(1) Each retailer must, if requested by a consumer with whom the retailer has a contract
to supply electricity, or with whom the retailer has had such a contract in the last 24
months, give the consumer any of the information specified in subclause (2) that the
consumer requests.
(2) The information referred to in subclause (1) is information relating to any period in the
24 months preceding the request—
(a) about the consumer's consumption of electricity relating to each ICP at which
the retailer supplied electricity to the consumer; and
(b) used by the retailer to
(i) calculate the amount of electricity consumed by the consumer at each
ICP; or
(ii) provide any service to the consumer.
Clause 11.32A: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
11.32B Requests for information
(1) A retailer to which a request is made must give the information to the consumer no
later than 5 business days after the date on which the request is made.
Electricity Industry Participation Code 2010
Part 11
19 1 November 2018
(2) In responding to a request, the retailer must comply with the procedures, and any
relevant EIEP, published by the Authority under clause 11.32F.
(3) A retailer must not charge a fee for responding to a request, but if 4 requests in respect
of a consumer's information have been made in a 12 month period, the retailer may
impose a reasonable charge for further requests in that 12 month period.
Clause 11.32B: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
Clause 11.32B(2): amended, on 1 February 2016, by clause 43 of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2015.
Clause 11.32B(2): amended, on 5 October 2017, by clause 218 of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2017.
11.32C Retailers must give written notice to consumers of availability of information
Each retailer must give written notice to each consumer with whom it has a contract
to supply electricity of the consumer's ability to make a request to the retailer under
clause 11.32B, so that the consumer is given written notice at least once in each year.
Clause 11.32C Heading: amended, on 5 October 2017, by clause 219(1) of the Electricity Industry Participation
Code Amendment (Code Review Programme) 2017.
Clause 11.32C: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
Clause 11.32C: amended, on 5 October 2017, by clause 219(2) of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2017.
11.32D Information security
A retailer that receives a request for information under clause 11.32B—
(a) must not give access to that information unless it is satisfied as to the identity of
the consumer making the request; and
(b) must ensure, by the adoption of appropriate procedures, that any information
intended for a consumer is received
(i) only by the consumer; or
(ii) where the request is made by an agent of the consumer, only by the
consumer or the consumer's agent.
Clause 11.32D: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
11.32E Agents
If a consumer authorises an agent to request information under clause 11.32B, a
retailer must treat a request from the agent as if it were a request from the consumer,
if the agent has the written authority of the consumer to obtain the information or is
otherwise properly authorised by that consumer to obtain the information.
Clause 11.32E: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
11.32F Authority to publish procedures for responding to requests for consumption
information
(1) The Authority must—
(a) publish, and keep published, procedures under which a retailer must respond to
a request from a consumer under clause 11.32B; and