Electricity Industry Participation Code 2010
Part 11
19 18 April 2019
11.32 Reliance on registry
A participant does not breach this Code just because the participant does something
relying on an incorrect record in the registry.
Compare: Electricity Governance Rules 2003 rule 29 part E
Access by consumers to information about their own electricity consumption
Cross Heading: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
11.32A Retailers must give information about consumer electricity consumption
(1) Each retailer must, if requested by a consumer with whom the retailer has a contract
to supply electricity, or with whom the retailer has had such a contract in the last 24
months, give the consumer any of the information specified in subclause (2) that the
consumer requests.
(2) The information referred to in subclause (1) is information relating to any period in the
24 months preceding the request—
(a) about the consumer's consumption of electricity relating to each ICP at which
the retailer supplied electricity to the consumer; and
(b) used by the retailer to—
(i) calculate the amount of electricity consumed by the consumer at each
ICP; or
(ii) provide any service to the consumer.
Clause 11.32A: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
11.32B Requests for information
(1) A retailer to which a request is made must give the information to the consumer no
later than 5 business days after the date on which the request is made.
(2) In responding to a request, the retailer must comply with the procedures, and any
relevant EIEP, published by the Authority under clause 11.32F.
(3) A retailer must not charge a fee for responding to a request, but if 4 requests in respect
of a consumer's information have been made in a 12 month period, the retailer may
impose a reasonable charge for further requests in that 12 month period.
Clause 11.32B: inserted, on 1 February 2016, by clause 5 of the Electricity Industry Participation Code Amendment
(Access to Retail Data) 2014.
Clause 11.32B(2): amended, on 1 February 2016, by clause 43 of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2015.
Clause 11.32B(2): amended, on 5 October 2017, by clause 218 of the Electricity Industry Participation Code
Amendment (Code Review Programme) 2017.
11.32C Retailers must give written notice to consumers of availability of information
Each retailer must give written notice to each consumer with whom it has a contract
to supply electricity of the consumer's ability to make a request to the retailer under
clause 11.32B, so that the consumer is given written notice at least once in each year.
Clause 11.32C Heading: amended, on 5 October 2017, by clause 219(1) of the Electricity Industry Participation
Code Amendment (Code Review Programme) 2017.