What are my rights as a medically dependent consumer?

If you, or someone who lives at your home, is a medically dependent consumer, you’ll need to let your electricity retailer know as soon as you can.

Retail market
Wholesale market

They might ask you for a letter from your doctor or hospital.

You need to let your retailer know if this situation changes.

There are special arrangements for dealing with medically dependent consumers before a disconnection happens.

What if I want to switch retailers?

You’ll need to let your new retailer know you are a medically dependent consumer.

What should I do in an electricity outage?

Unexpected electricity outages occur from time to time.

You will need a back-up plan if electricity isn’t available. For example plan to stay with a friend or relative until electricity is restored at your house.

What does the Authority do?

We developed the contracting principles and minimum terms for retail contracts and monitor alignment levels.