Consumer choice and competition
This programme covers initiatives to promote consumer participation through the retail market.
It is important that new entrant retailers have a ‘level playing field’ for competing for customers, and that saves and win-backs do not impede efficient competition.
Latest Activity: 7 May 2019 Final Saves and Win-Backs recommendation paper
We are considering whether to introduce a default distribution agreement to achieve the benefits from more standardisation of use-of-system agreements. The Authority considers that more standardisation of use-of-system agreements will enhance retail compe
Latest Activity: 8 Apr – 20 May 2014 Consultation on more standardisation of use-of-system agreements
The retail data project aims to increase consumer participation in the retail electricity market, by improving consumers’ access to information.
Latest Activity: Oct 2013 Consumers will benefit from easier access to retail data
The purpose of this project is to examine the potential to improve retail competition and efficiency on secondary networks.
Latest Activity: 1 Nov 2012 Competition and Efficiency on Secondary Networks