Consumer choice and competition

This programme covers initiatives to promote consumer participation through the retail market.

Current projects

  • Saves and win-backs

    It is important that new entrant retailers have a ‘level playing field’ for competing for customers, and that saves and win-backs do not impede efficient competition.

    Latest Activity: 7 May 2019 Final Saves and Win-Backs recommendation paper

  • Default distribution agreement

    We are considering whether to introduce a default distribution agreement to achieve the benefits from more standardisation of use-of-system agreements. The Authority considers that more standardisation of use-of-system agreements will enhance retail compe

    Latest Activity: 8 Apr – 20 May 2014 Consultation on more standardisation of use-of-system agreements

  • Retail Data

    The retail data project aims to increase consumer participation in the retail electricity market, by improving consumers’ access to information.

    Latest Activity: Oct 2013 Consumers will benefit from easier access to retail data

  • Competition and Efficiency on Secondary Networks

    The purpose of this project is to examine the potential to improve retail competition and efficiency on secondary networks.

    Latest Activity: 1 Nov 2012 Competition and Efficiency on Secondary Networks