Consumer choice and competition

This programme covers initiatives to promote consumer participation through the retail market.

Current projects

  • Saves and win-backs

    It is important that all retailers have an equal opportunity to compete for customers, and that saves and win-backs do not impede efficient retail competition.

    Latest Activity: 5 Nov – 3 Dec 2019 Saves and win-backs Code amendment consultation paper 2019

  • Default distributor agreement

    We are considering whether to introduce a default distributor agreement to achieve the benefits from more standardisation of use-of-system agreements. The Authority considers that more standardisation will enhance retail competition.

    Latest Activity: 4 Nov 2019 Correspondence relating to 2019 DDA consultation

  • Retail Data

    The retail data project aims to increase consumer participation in the retail electricity market, by improving consumers’ access to information.

    Latest Activity: 20 Sep 2016 Decisions and summary of submissions published - a file format for exchanging generally available retail tariff plan data

  • Competition and Efficiency on Secondary Networks

    The purpose of this project is to examine the potential to improve retail competition and efficiency on secondary networks.

    Latest Activity: 1 Nov 2012 Competition and Efficiency on Secondary Networks