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What does the Electricity Authority do?

We regulate New Zealand’s electricity market.

What is electricity?

Electricity is created when electrons flow through a conducting material, such as the copper or aluminium used in power lines.

How does electricity get to my house?

What are smart meters?

Electricity meters keep track of how much power you are using. There are either analogue or smart meters.

  • Does my meter need to be recertified?

What are my rights as an electricity consumer?

You need to sign a contract with the electricity retailer you've chosen. This contract protects you and your rights. It’s important to read and understand the terms and conditions.

  • What are my rights as a medically dependent consumer?
  • What are my rights around disconnections?
  • What happens if the hydro lakes are low?

I want to make a complaint

How do I switch electricity companies

New Zealand has one of the fastest switching times in the world.

  • What happens if my retailer goes out of business?
  • Will switching affect the reliability of my electricity?
  • Will I still get my local energy trust rebate if I switch electricity retailer?

How do I generate my own electricity?

Innovations in the electricity sector are providing new ways to generate, store and even sell electricity through technology such as solar panels, small wind turbines, and batteries.

  • What do I need to know about solar panels?

Your power data in your hands

We have made it easy for you to access information about your power.

  • My usage
  • My meter
  • My plan

My power bill

Your bill shows how much power you have used and how much you need to pay.

  • Is my electricity bill too high?
  • Why is my electricity bill higher in winter?
  • Is a spot price contract right for me?
  • Jargon Buster

Why we work on developing the electricity market

Our market development work is important to achieving our statutory objective to promote competition in, reliable supply by and the efficient operation of the electricity industry for the long-term benefit of consumers.

Our work programme

  • Evolving technologies and business models
  • Consumer choice and competition
  • Pricing and cost allocation
  • Risk and risk management
  • Operational efficiencies

Advisory and technical groups

A number of different groups provide us with specialist independent and technical advice and recommendations.

  • Innovation and Participation Advisory Group (IPAG)
  • Market Development Advisory Group (MDAG)
  • Security and Reliability Council (SRC)
  • Standing Data Formats Group (SDFG)
  • Settlement and Prudential Security Technical Group (SPSTG)
  • Switch Technical Group (STG)
  • Disestablished groups

Market performance and analysis

We monitor the electricity industry for competitiveness, efficiency and reliability to see if any improvements can be made for the long-term benefit of consumers.

  • Why we monitor market performance
  • What we monitor in the industry and market

EMI

Our electricity market information (EMI) website has a wide range of performance metrics, analytical tools and data available to view or download, for example, retailer market share, monthly switching reports, wholesale final pricing and much more.

Enquiries, reviews and investigations

If an anomalous event or outcome occurs in the market or the broader electricity sector, we investigate it to determine the causes and whether something can or should be done to prevent such an event or outcome from occurring again.

  • Our three-stage process
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010

Retail market snapshot

  • Annual retail market comparison tool
  • How to use this tool

Wholesale market

We develop policy, code provisions and systems for the buying and selling of wholesale electricity and for managing security of supply.

  • Spot pricing
  • Hedge market
  • Security of supply
  • Information disclosure

Transmission

We determine transmission pricing policy and grid reliability standards.

  • Transmission system
  • Transmission agreements
  • Transmission pricing
  • Grid management
  • Grid reliability standards

Distribution

We oversee distributors' interactions with other industry participants and the parts of their operation that have obligations under the Code.

  • Distributors
  • Distribution pricing
  • Losses
  • Distributed generation
  • Connecting and electrically connecting NSPs and ICPs

Retail market

We oversee the processes that deal with accuracy of metering, meter reading and customer switching between retailers - including ways to minimise entry barriers to new retailers.

  • Retailers
  • Metering
  • Electricity information exchange protocols (EIEPs)
  • The registry
  • Audits, approvals and certification
  • Reconciliation

Industry participants

Participants in the electricity industry must register with us and be listed on the industry participant register.

  • Participant register
  • How to register as a participant
  • Participant identifiers
  • Participant events and education
  • Electricity Education portal

Market operation service providers

We contract a range of market operation service providers to operate the electricity markets.

  • Clearing manager
  • Extended reserve manager
  • FTR manager
  • Pricing manager
  • Reconciliation manager
  • Registry manager
  • System operator
  • WITS manager

Consumer services

  • Provide a service with electricity data

Act and Regulations

The Electricity Industry Act 2010 allows us to amend the Code and sets out the process we must follow.

  • How the Act, Code and Regulations fit together
  • Part 3 of the Act
  • Regulations

The Code

The Code sets out industry participant responsibilities, including our own duties and responsibilities.

  • Documents incorporated into the Code by reference
  • Historical versions of the Code
  • Amendments
  • Code exemptions
  • How the Code maps to the Electricity Governance Rules
  • Approved Systems Document

Undesirable trading situation (UTS)

In the electricity market, a UTS is an extraordinary event that has threatened the integrity of the wholesale market.

  • What is an undesirable trading situation?
  • How to make a claim
  • UTS claims and decisions

Compliance

We're responsible for ensuring industry participants comply with the Regulations and the Code.

  • About compliance
  • Compliance monitoring
  • Compliance education and information
  • Compliance framework
  • Compliance database
  • How to allege a breach
  • Code breach process
  • Current investigations
  • Decisions
  • Enforcement policy
  • Prosecution policy
  • Breach statistics and analysis

Rulings Panel

The Rulings Panel assists in the enforcement of the Code by dealing with complaints, appeals and disputes under the Code.

  • Members of the Rulings Panel
  • Current cases
  • Decisions
  • Rulings Panel procedures
  • Rulings Panel performance objectives and reports

High Court Decisions

This page contains details of High Court Decisions relating to the Authority's compliance function.

Who we are

The Electricity Authority is an independent Crown entity responsible for the efficient operation of the New Zealand electricity market. We are the electricity market regulator.

  • Board members
  • Chief Executive
  • Management team
  • Responsible Minister

What we do

We promote competition in, reliable supply by, and the efficient operation of, the electricity industry for the long-term benefit of consumers.

  • Our role in the electricity industry
  • How we are funded
  • Vision, values, mission
  • History of government involvement in electricity
  • What's My Number

Strategic planning and reporting

Documents with key strategic statements as to how the Authority will approach its decision making.

  • Statement of Intent
  • Statement of Performance Expectations
  • The Authority Work Programme
  • Annual Report
  • Year in review
  • Foundation documents
  • Memoranda of understanding

Media & publications

  • Speeches and presentations
  • Media releases
  • Market Brief
  • Market Commentary
  • Market Performance
  • Electricity in New Zealand
  • Official Information Act
  • Social media

Careers

  • Why work for us?
  • What it's like to work here
  • Our vision and values
  • Our successes
  • Current vacancies

Contact us

Contact details for the Electricity Authority

Planning, reporting & corporate projects

  • 2018/19 planning and reporting
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    • What does the Electricity Authority do?
    • What is electricity?
    • How does electricity get to my house?
    • What are smart meters?
      • Back
      • What are smart meters?
      • Does my meter need to be recertified?
    • What are my rights as an electricity consumer?
      • Back
      • What are my rights as an electricity consumer?
      • What are my rights as a medically dependent consumer?
      • What are my rights around disconnections?
      • What happens if the hydro lakes are low?
    • I want to make a complaint
    • How do I switch electricity companies
      • Back
      • How do I switch electricity companies
      • What happens if my retailer goes out of business?
      • Will switching affect the reliability of my electricity?
      • Will I still get my local energy trust rebate if I switch electricity retailer?
    • How do I generate my own electricity?
      • Back
      • How do I generate my own electricity?
      • What do I need to know about solar panels?
    • Your power data in your hands
      • Back
      • Your power data in your hands
      • My usage
      • My meter
      • My plan
    • My power bill
      • Back
      • My power bill
      • Is my electricity bill too high?
      • Why is my electricity bill higher in winter?
      • Is a spot price contract right for me?
      • Jargon Buster
  • Development
    • Why we work on developing the electricity market
    • Our work programme
      • Back
      • Our work programme
      • Evolving technologies and business models
      • Consumer choice and competition
      • Pricing and cost allocation
      • Risk and risk management
      • Operational efficiencies
    • Advisory and technical groups
      • Back
      • Advisory and technical groups
      • Innovation and Participation Advisory Group (IPAG)
      • Market Development Advisory Group (MDAG)
      • Security and Reliability Council (SRC)
      • Standing Data Formats Group (SDFG)
      • Settlement and Prudential Security Technical Group (SPSTG)
      • Switch Technical Group (STG)
      • Disestablished groups
  • Monitoring
    • Market performance and analysis
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      • Market performance and analysis
      • Why we monitor market performance
      • What we monitor in the industry and market
    • EMI
    • Enquiries, reviews and investigations
      • Back
      • Enquiries, reviews and investigations
      • Our three-stage process
      • 2018
      • 2017
      • 2016
      • 2015
      • 2014
      • 2013
      • 2012
      • 2011
      • 2010
    • Retail market snapshot
      • Back
      • Retail market snapshot
      • Annual retail market comparison tool
      • How to use this tool
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      • Spot pricing
      • Hedge market
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      • Transmission
      • Transmission system
      • Transmission agreements
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      • Grid management
      • Grid reliability standards
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      • Losses
      • Distributed generation
      • Connecting and electrically connecting NSPs and ICPs
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      • Electricity information exchange protocols (EIEPs)
      • The registry
      • Audits, approvals and certification
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      • How to register as a participant
      • Participant identifiers
      • Participant events and education
      • Electricity Education portal
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      • Market operation service providers
      • Clearing manager
      • Extended reserve manager
      • FTR manager
      • Pricing manager
      • Reconciliation manager
      • Registry manager
      • System operator
      • WITS manager
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      • Consumer services
      • Provide a service with electricity data
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      • Approved Systems Document
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      • What's My Number
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      • Foundation documents
      • Memoranda of understanding
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      • 2018/19 planning and reporting
Our work programme > Consumer choice and competition > Saves and win-backs

Consultation

The Saves and win-backs project considers whether to amend the Electricity Industry Participation Code 2010 (Code) in response to the Authority’s August 2017 post-implementation review of the 'saves' Code provisions.

Overview Background Consultation Development

  •  

    MDAG issues paper: Saves and win-backs

    Closed

    22 May – 29 Jun 2018  

     

    14 submissions received (view submissions)

    It is important that new entrant retailers have a ‘level playing field’ for competing for customers, and that saves and win-backs do not impede efficient competition. This project considers whether to amend the Electricity Industry Participation Code 2010 (Code) in response to the post-implementation review of the 'saves' Code provisions.

    Supplementary material

    • Download a ZIP file containing all documents

    • ElectricKiwi letter to EA - Undesirable retail competition

      ElectricKiwi-letter-to-EA-re-Undesirable-retail-competition-....pdf (PDF, 141 KB)

      Supplementary material

      Last updated: 24th July 2018

    • Electric Kiwi - Response to EA Saves Winbacks

      Electric-Kiwi-Supplementary-Submission-Response-to-EA-Saves-Winbac....pdf (PDF, 134 KB)

      Supplementary submission

      Last updated: 24th July 2018

    • Pulse - Letter to Carl Hansen

      Pulse-Letter-to-Carl-Hansen-EA-re-saves-protection-scheme-3004....pdf (PDF, 117 KB)

      Last updated: 24th July 2018

    • Pulse - Letter to Carl Hansen

      Pulse-Letter-to-Carl-Hansen-saves-protection-scheme-23032018-f....pdf (PDF, 131 KB)

      Last updated: 24th July 2018

    Consultation Papers

    • MDAG issues paper on Saves and win-backs

      MDAG-issues-paper-on-saves-and-win-backs.PDF (PDF, 644 KB)

      Last updated: 22nd May 2018

    Submissions

    • Download a ZIP file containing all documents

    • David Riley

      David-Riley.pdf (PDF, 31 KB)

      Last updated: 24th July 2018

    • Ecotricity

      Ecotricity-submission-on-MDAG-S+W-issues-paper-180626.pdf (PDF, 501 KB)

      Last updated: 24th July 2018

    • Electric Kiwi

      Electric-Kiwi-MDAG-Submission-on-EA-Saves-and-Winbacks.pdf (PDF, 292 KB)

      Last updated: 24th July 2018

    • Entrust

      Entrust-submission-on-Saves-and-Winbacks-29-June-FINAL.PDF (PDF, 165 KB)

      Last updated: 24th July 2018

    • Flick

      FLICK-submission.pdf (PDF, 518 KB)

      Last updated: 24th July 2018

    • Future Energy

      Future-Energy-New-Zealand-submission-on-MDAG-saves-and-win-bac....pdf (PDF, 345 KB)

      Last updated: 24th July 2018

    • Genesis Energy

      Genesis-Energy-submission-on-Customer-Acquisition-Saves-and-Wi....pdf (PDF, 290 KB)

      Last updated: 24th July 2018

    • Mercury Energy

      Mercury-Energy-submission-on-MDAG-saves-and-win-backs.pdf (PDF, 511 KB)

      Last updated: 24th July 2018

    • Meridian

      Meridian-Submission-MDAG-Saves-and-Win-backs-Issues-Paper.pdf (PDF, 377 KB)

      Last updated: 24th July 2018

    • Nova

      Nova-submission.pdf (PDF, 175 KB)

      Last updated: 24th July 2018

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