Final alignment review - July 2012
The final alignment review was conducted over July to September 2012 using a similar approach to that followed in the 2010 and 2011 reviews.
The results for the 2012 alignment review are summarised in the report below. The 15 retailers that had their contracts reviewed as part of the 2011 review have improved the alignment of their contracts significantly since their first review. On average, these retailers now achieve "substantial" or "full" alignment with 86% of the minimum terms.
Seven retailers had their contracts reviewed for the first time. With a couple of exceptions, these retailers have not performed as well as the retailers who have been involved in the previous reviews.
A comparison of the two groups suggests the review process has had a positive impact on the extent to which retailers' contracts align with the principles and minimum terms. This conclusion is supported by feedback from retailers during the review process.
In general, consumers should now have much greater certainty that their domestic electricity contracts protect their interests than when this process commenced in 2010.
Last updated: 18th August 2016