We are proposing a series of workshops, both online and face to face in Wellington. The workshops will be run by an independent facilitator and will involve a mix of participants, including representatives from industry, social agencies, consumers, and other key stakeholders. 

To register for any the remaining workshops please email MDVCguidelines@ea.govt.nz.


Phase 2 | Initial Session:

There was an initial session on the process we intend to follow in updating the guidelines. This session was conducted via Zoom (webinar style) on 24 June 2020 and was for all key participants and stakeholders.

This session:

• Set the scene for the overall process
• Reiterated the case for change
• Communicated the key themes from feedback on the Phase 1 Addendum consultation
• Introduced a set of proposed design principles for the update process
• Provided an overview of the process and timeline in detail.

The presentation slides are available below.


Phase 2 | Workshop One:

This workshop was held on 1 July 2020 in Wellington. At this workshop particpants considered: 

• Key customer personae for vulnerable and medically dependent consumers
• Customer journey maps for these consumers’ engagement with retail electricity services and other supporting services
• Identification of key pain points as the focus of changes to the guidelines
• Rechecking that design principles remain valid.

The presentation slides are available below.


Phase 2 | Workshop Two:

This workshop was held on 15 July 2020 in Wellington. At this workshop participants:

  • Revisited design principles to assess solutions
  • Considered the spectrum of design options for updated guidance
  • Considered a preferred model for further work

The presentation slides are available below.


Phase 2 | Workshop Three:

Workshop three was split into two separate sessions. An in-person event was held on 29 July 2020 in Wellington. A Zoom event was held the following day.

At these sessions, a prototype of the new guideline(s) was discussed, based on the preferred option identified in Workshop Two. Participants tested the guideline(s):

• Alignment to the agreed design principles
• Practicability from an industry, and social agency perspective
• Resilience against a range of consumer scenarios, based on the earlier customer personae

The presentation slides are available below.


Phase 2 | Summary Workshops:

  • We will hold a zoom only session from 1.00 to 3.00pm on 13 August 2020 to discuss the application of the guidelines and key policy questions.
  • We will host an in-person event from 9.30am-4pm in Wellington on 9 September 2020. At this workshop we will work through a strawman of the guidelines in more detail.

To register for these workshops please email MDVCguidelines@ea.govt.nz.