Review of the customer compensation scheme (CCS)
We reviewed the customer compensation scheme (CCS) set out in Part 9 of the Code to assess whether it continues to provide appropriate signals and incentives to retailers and consumers under evolving market conditions.
|1 Mar 2016||Background: Official Conservation Campaigns (CCS) Read more|
|8 Mar 2016||Development: Authority announces intention to review customer compensation scheme in Market Brief Read more|
|18 Oct – 6 Dec 2016||Consultation: Review of the customer compensation scheme Read more|
|3 Oct 2017||Development: Decision paper on review of CCS Read more|
|20 Feb – 10 Apr 2018||Consultation: Consultation on review of two aspects of the customer compensation scheme Read more|
|29 May 2018||Development: We have published a decision paper on our review of two aspects of the CCS. Read more|