In the past customers have not been compensated for their savings efforts during public conservation campaigns.

The customer compensation scheme seeks to improve security of supply by removing the incentives retailers had to call for electricity conservation in order to reduce their exposure to high spot market prices.

An official conservation campaign can only be triggered and ended by Transpower in its role as system operator. The summary of the customer compensation scheme also gives more detail as to when an official conservation campaign could be held.

Each retailer is required to operate a customer compensation scheme. Retailers can also offer their own compensation schemes – these could be linked to individual customers' conservation efforts.

Details about the customer compensation scheme are contained in subpart 4 to Part 9 of the Code.

More information

For questions or more information on the customer compensation scheme email our market operations team.

Email: marketoperations@ea.govt.nz