Who's who in the electricity industry
Key organisations
Start with MBIE, then ComCom, EECA, ERANZ, ENA, CAC, Transpower, Consumer NZ
Utilities Disputes
Email: info@utilitiesdisputes.co.nz Phone: 0800 22 33 40 or 04 914 4630
Utilities Disputes is a free service to resolve consumer disputes with electricity suppliers, such as complaints about billing, disconnection, damaged property and problems with access to property.
Commerce Commission
Email: contact@comcom.govt.nz
Phone: 0800 943 600 or 04 924 3808 (note: this number is not toll free)
The Commerce Commission evaluates and approves capital expenditure proposals prepared by Transpower for investing in the national grid and for overseeing the efficiency, quality and revenue of electricity lines services (the distribution sector).
Energy Efficiency and Conservation Authority
Email: info@eeca.govt.nz
The Energy Efficiency and Conservation Authority (EECA) promotes and supports energy efficiency and conservation and the use of renewable energy sources. EECA runs programmes and initiatives aimed at supporting and encouraging energy efficiency in residential and business communities.
Ministry of Business, Innovation and Employment
Email: info@mbie.govt.nz Phone: 04 901 1499
The Ministry of Business, Innovation and Employment (MBIE) provides policy advice to the government on energy issues, including supply and demand, efficiency and conservation, and renewable energy. Its Consumer Protection division (www.consumerprotection.govt.nz) provides information and advice for consumers and businesses.
Stay safe with electricity
WorkSafe consumer information (www.worksafe.govt.nz) Phone: 0800 030 040
Get help with your bill or supplier
Consumer NZ (www.consumer.org.nz) Email: info@consumer.org.nz
Phone: 0800 CONSUMER (0800 266 786) or 04 384 7963
Information and advice
Citizen’s Advice Bureau (www.cab.org.nz)