Code and compliance
We educate, monitor and enforce compliance with electricity industry regulations and the Code, so that industry participants operate on a level playing field and consumers are treated fairly.
The Act, Regulations and Code
Electricity industry participants are required by law to comply with the Electricity Industry Act 2010, its Regulations and the Electricity Industry Participation Code 2010.
Electricity Industry Participation Code
The Code is the set of rules that governs nearly every aspect of the electricity industry – from generation, to transmission, system operation, security of supply, market arrangements, metering, distribution and retail.
It is each industry participant’s responsibility to comply with electricity industry regulation, but we're here to support and advise. Our work focuses on improving industry practice and the industry more generally.
Registration and compliance tools
Use these resources to register as a participant in the electricity industry, report and track breaches, learn from case studies and find best practice industry guidelines.
It's a legal requirement for every industry participant to register. Apply for registration and a participant identifier here.
Use this portal to report an alleged breach, view breach reports and decisions.
Learn about common industry compliance issues. Understand the lessons learned to help improve your own policies and practices.
Electricity regulation is complex and technical. Find industry-specific best practice guidance here.
Our powers and approach to compliance
We monitor the electricity market closely to ensure compliance, so that industry participants operate on a level playing field and consumers are treated fairly. We aim for our approach to compliance and enforcement to be transparent to achieve consistent, fair and timely outcomes.
Our approach to non‑compliance
We investigate alleged breaches to determine the causes and make recommendations on the most appropriate outcome.
The lessons learned from our investigations help improve industry practice. The findings support our education of participants and help us to identify and resolve ongoing or systemic issues.