For most New Zealand electricity customers, there's a lot of retailers and brands to buy electricity from.
About the retail market
You can choose to buy electricity from lots of different power companies (retailers), depending on your location.
The largest retailers supply more than 80% of residential customers. Each retailer sets their own prices. You can choose the best combination of price, product and service that suits your needs. See if you can save, use Powerswitch's free, independent energy-price comparison service.
What we do
We're responsible for the rules and processes behind the accuracy of metering, meter reading and switching power companies.
We work to reduce barriers to new retailers entering the market to increase competition and give households and businesses more choice across New Zealand.
We're not responsible for regulating retailers' prices or for investigating complaints about retailers or distributors.
The electricity registry is a national database that contains information on around two million installation connection points in New Zealand. It supports hundreds of thousands of consumers switching electricity retailers every year.
More about the retail market
Learn about how different parts of the retail market operate and interact, our responsibilities and industry participants' obligations. This section includes general information, as well as more technical information for industry participants.
Audits and certifications
All industry participants are required to provide us with audit information. This provides assurance that buyers are correctly invoiced for purchases and that sellers comply with legislation.
We're responsible for electricity metering standards and requirements. We approve test houses to calibrate, certify, install and maintain metering installations in accordance with the Code.
Reconciliation is the process of how electricity flowing in the power system is accurately allocated to buyers and sellers for invoicing. The reconciliation process is set out in Parts 10 and 15 of the Code.
Retailers must comply with their industry obligations as set out in the Code. We have industry guidelines to support retailers to implement best practice.
Tools and resources for industry
We have many tools for participants in the electricity industry to track breaches, submit reports, access data and financial resources.
A register of all participants in New Zealand's electricity industry. Use this register to apply to become an industry participant and for a participant identifier.
For industry participants to manage reconciliation, invoicing and consumer switching processes. It holds information on all the installation connection points in New Zealand.
Regular and/or large volumes of information can be efficiently exchanged between industry participants using the electricity information exchange protocols.
Finds all of the information on home and business connections on the electricity network.
Use this portal to report an alleged breach, view breach reports and decisions.
Electricity regulation is complex and technical. Find industry-specific best practice guidance here.
Learn how to access connection, consumption and tariff information.