Official Information Act requests

If you have a query that is not answered by the publicly available information on this website, you may wish to make a formal request under the Official Information Act.

How to make an official information request

The Official Information Act 1982 gives New Zealanders the right to request official information. Here's some information to help you make a request to us.

How can I make an information request?

To make a request, please email oia@ea.govt.nz with specific details of the information you are after and your contact details.

Before making the request, please use the search function to check for the information carefully on this website or contact info@ea.govt.nz

When will I hear from you?

We will respond to your request as soon as reasonably practicable and no later than 20 working days after we receive it.

In some cases, we may require an extension, see section 15A of the Official Information Act.

Will I get all the information?

We may refuse or withhold certain information if there is conclusive, good, or administrative reason to do so, under the Official Information Act. If we need to do this, we will let you know why.

For more information, see sections 6, 7, 9 and 18 of the Official Information Act.

How can I follow up or make a complaint?

If you wish to follow up your request or are unhappy with our response, please email oia@ea.govt.nz in the first instance so that we can try to resolve the issue.

Alternatively, you have the right to seek a review of the response by the Office of the Ombudsman. The Ombudsman will decide whether to investigate and review our decision and they may make a recommendation to us.

Official Information Act responses

We are committed to being as transparent as possible about our work. We strive to publish all our responses to requests under the Official Information Act, after they have been sent to the requestor.

See below for our Official Information Act responses, which include the information being released and what information, if any, has been withheld and under which grounds of the Act.

Date Official Information Act request Response

22 April 2026

Consumer debt data

16 April 2026

Record keeping

24 March 2026

Voltage event data retention

24 March 2026

Voltage event data responsibility

13 March 2026

Smart meter health enquiries

27 February 2026

Compliance committee documents

26 February 2026

Electricity Affordability

26 February 2026

Cleaning, security and catering services

26 February 2026

Electricity affordability and competition

18 February 2026

Disconnection statistics