Consumer Care Guidelines
Technical consultation: consumer care guidelines
Upcoming
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Closed
Decision
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Submissions closed 9 March 2021
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Consultation
In this consultation, we sought feedback on any technical drafting issues and major practical reasons that would prevent retailers giving effect to the amended consumer care guidelines.
Thanks to all those who made a submission.
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Consumer care guidelines - Consultation paper22 February 2021
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Final draft consumer care guidelines22 February 2021
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Final draft consumer care guidelines - tracked changes22 February 2021
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Reflections from Focus group22 February 2021
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Technical submissions template22 February 2021
Submissions
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Anglican Care2 pages
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Electric Kiwi5 pages
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ERANZ10 pages
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FinCap4 pages
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Independent Retailers12 pages
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Meridian Energy and Powershop3 pages
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Mercury-Energy5 pages
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Nova1 page