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Corporate projects

Consumer care guidelines

Developing new consumer care guidelines for retailers to better serve consumers.



Coming up
  • September 2023

    Consultation —

    Options paper for public consultation

Past activity

Project background

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Review of our consultation and feedback processes

Improving our consultation and engagement to better represent the interests of consumers.

Levy-funded appropriations 2022/23 and 2023/24

Consultation on our levy-funded appropriations for the upcoming financial year.


Changes to EIEP1 and EIEP5A

Changes to the Electricity Information Exchange Protocols 1 and 5A for improved functionality.