Case studies
Learn about common and new industry compliance issues in our case studies. You can understand the lessons learned to help improve your own policies and practices.
Latest
Update on compliance trends and outcomes
The trends in non-compliance for 613 alleged breaches from 2019-24 by participant type, including the severity and most common breaches and case outcomes.
| Clause & Industry | Title & Description | |
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Distribution
Generation
Retail
All
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Update on compliance trends and outcomes
The trends in non-compliance for 613 alleged breaches from 2019-24 by participant type, including the severity and most common breaches and case outcomes. |
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Retail
Clause 11.15AA
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Retailer obligations on saves and win-backs and move in switch events
This case study discusses a retailer inadvertently breaching the saves and win-backs provisions in the Electricity Industry Participation Code 2010 due to confusion during a move in switch event of an existing customer. |
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Retail
Schedule 10.6
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MEP and retailer obligations for verification of metering information
This case study discusses a case in which participants relied on the provision of metering data from a contractor, risking potentially breaching the Code. |
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Wholesale
Clause 13.236AA
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Electricity Authority access to exchange data
This case study discusses a case in which a participant did not take all necessary steps to ensure the Electricity Authority could access its exchange data. |
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Generation
Schedule 8.3
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Requirement to submit a test plan for control system upgrades
This case study discusses cases in which participants are required to submit test plans for control system upgrades to the system operator. |
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Generation
Clause 13.82
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Non-compliance with dispatch instructions
This case study discusses non-compliance with dispatch instructions. It involves a situation where Genesis Power Limited’s (Genesis) operators and traders anticipated a quick return to pre-event levels. |
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