General news
New compliance portal
- Compliance
We’ve launched a new compliance portal to make it quick and easy for industry participants to fulfil their compliance obligations.
Our new compliance portal replaces our old compliance database system and is hosted within a secure cloud-based online environment.
Our compliance portal enables participants to efficiently manage alleged breach reports and other compliance administration functions. It also facilitates interaction with our compliance team.
Related News
Alignment statements due for Consumer Care Guidelines
The Electricity Authority Te Mana Hiko requires retailers who supply electricity, used fully or partly for domestic purposes, to provide their Consumer Care Gu…
Consumer Care Guidelines annual alignment statements due
The Electricity Authority would like to remind retailers that their alignment statement 2023/24 for the Consumer Care Guidelines is due by 9 August 2024. We wi…
Non-compliance trends
The Electricity Authority continually monitors and enforces compliance, so that industry participants operate on a level playing field and consumers are treate…