General news
Reminder for retailers – smart meters
- Retail
- Code
This is a notice for retailers to remind your call centres that customers must not be advised that the Electricity Authority, or the Electricity Industry Participation Code 2010, requires smart meters and non-communicating smart meters. They should not be referred to as “legacy” meters.
Part 10 of the Code requires meters to meet accuracy and regular certification requirements. The Code does not require any particular technology, and specifically does not require smart meters to be installed. The type of meter that is used is agreed between the retailer and metering equipment provider.
Regarding metering terminology, it is commonly understood in the industry that smart meters that are non-communicating (or have had the communications modem/chip removed) are not “legacy” meters.
Related News
Call for nominations for the Common Quality Technical Group
The Electricity Authority Te Mana Hiko is calling for nominations for a new member to join the Common Quality Technical Group.
Investigation into alleged breaches by South Pacific Energy
The Electricity Authority Te Mana Hiko has started an investigation into alleged breaches of the Electricity Industry Participation Code 2010 by South Paci…
Information session for retailers on new mandatory reporting under the Retail Market Monitoring notice
We invite retailers to our information session where we will answer your questions ahead of the first report which is due on 31 August 2025.