General news

Reminder for retailers – smart meters

  • Retail
  • Code

This is a notice for retailers to remind your call centres that customers must not be advised that the Electricity Authority, or the Electricity Industry Participation Code 2010, requires smart meters and non-communicating smart meters. They should not be referred to as “legacy” meters.

Part 10 of the Code requires meters to meet accuracy and regular certification requirements. The Code does not require any particular technology, and specifically does not require smart meters to be installed. The type of meter that is used is agreed between the retailer and metering equipment provider.

Regarding metering terminology, it is commonly understood in the industry that smart meters that are non-communicating (or have had the communications modem/chip removed) are not “legacy” meters.

Related News

Electricity Authority notes decision on Code breaches by retailer

The Electricity Authority has noted a Rulings Panel decision published today which found electricity retailer Ecotricity breached the Electricity Industry Part…

Industry simulation exercise

In preparation for winter, the Electricity Authority recently held an industry simulation exercise alongside Transpower as the system operator. The first day o…

Review of retailers’ alignment with Consumer Care Guidelines

The Electricity Authority has conducted its first review of electricity retailers’ self-assessed alignment with the Consumer Care Guidelines. We released our r…