Press release
9 August 2021 power outage
- Consumers
The Electricity Authority is disappointed some consumers were left without electricity last night and as the industry regulator, we are concerned about the system response.
Transpower as the electricity system operator is responsible for managing supply emergencies and providing information on security of supply.
Transpower issued notices and requested action by participants to balance supply and demand.
This resulted in power cuts for many consumers without warning. The Authority does not consider this acceptable and we will be reviewing the event.
Related News
Briefing for retailers on Consumer Care Guidelines consultation
The Electricity Authority invites retailers to an online briefing on its Consumer Care Guidelines consultation this Friday 15 September 9.30-10.30am. Join us f…
Protecting electricity consumers at heart of new consultation
The Electricity Authority Te Mana Hiko (Authority) is seeking feedback on options to update and strengthen the Consumer Care Guidelines (Guidelines). A recent …
Working together to improve consumers’ experience of New Zealand’s electricity
Today we signed a memorandum of understanding with the Consumer Advocacy Council. This signals our commitment to work together to improve outcomes for electric…