Access consumer data
Developing a new product or service? We work to make it quick and easy to access consumer data to help drive innovation in the sector.
Here you can find out how to access connection, consumption and tariff information. There's also tips to help get you started with your new product development.
On this page —
Connection data shows how different installation control points (ICP) are connected to the electricity network.
You can find single ICP numbers by going to Your meter. If you would like a large number of ICP numbers, subscribe and use the ICP connection data here.
You can access up to 2 years’ of consumption data. This information can show you how much electricity an individual consumer uses and when they use it.
Consumption information is unique to each consumer, so the data allows for tailored analysis rather than analysis based on a standard profile.
What consumption data can be requested?
Agents and third-party providers can request a consumer's consumption data from the last 2 years with the consumer’s authorisation.
Power companies must provide the most granular data it has used for the consumer - from monthly, to daily, half-hourly or more frequent data.
What's the request process?
To request electricity usage data, agents and third-party providers should read and follow our Procedures for requests for consumer consumption information then, in the following order:
- Follow the requirements of clauses 11.32ED and 11.32 EE of the Code to obtain your consumer’s authorisation to access their consumption data from their power company.
- Apply for a Non-participant identifier on our Participant register.
- Complete and return the Application for access to the Registry transfer hub.
- Complete an Electricity Information Exchange Protocol (EIEP) 13C.
- Submit the EIEP13C on the Registry transfer hub to the power company with proof of your consumer’s authorisation.
If the consumer has switched power companies in the last two years, then requests will need to be made to each of the power companies they have used in the last two years to receive all of their consumption data.
How long does it take?
Power companies have five business days to provide the requested consumption data, after receipt of a complete application. (Part 11 of the Code)
Tariff data is the different pricing plans that power companies offer to households and businesses. You can request power companies to provide you with all of their generally available retail tariff plans.
What tariff data can be requested?
You can request the generally available tariff plans from all power companies. A 'generally available tariff' is defined in Part 1 of the Code.
Most power companies have their price plans on their website. If you can't find them, contact the power company by phone, email or through their website.
How is the data provided?
To support the standardised exchange of electricity data, we have developed electricity information exchange protocol 14, a voluntary format that power companies can use to provide tariff information.
If you would like tariff data in a different format, you will need to contact and agree this with the power company. They can impose a 'reasonable charge' for doing this.
How long does it take?
Power companies must provide their generally available tariff data to any requestor within five business days.
New product development
Here's some information to help you get started if you are considering developing a new product or service with electricity data.
What requirements are there?
- There are no specific requirements or accreditation schemes for those using electricity data to develop a product or service.
- You need to comply with consumer protection legislation and any relevant standards and codes of practice under other legislation when providing energy-related services.
What is the process?
There is no set process to develop a product or service using electricity data, as there are no specific requirements. We expect you could develop a variety of service offerings.
Here are some factors to consider:
- To provide a service, you will need to obtain consumers’ consent to act on their behalf. This will allow you to access consumers’ consumption data.
- Being a consumer’s authorised agent will involve handling their information. You will need to meet the requirements of the Privacy Act 2020.
- You will need to establish your own systems, calculators and tools to compare energy plans.
- Any financial arrangements, such as commissions to be paid for services provided, are subject to agreement between you and retailers and/or your customers.
- We recommend you clearly state what retail offers are included and excluded from your analysis, and what your commission arrangements are with retailers, if any.