General news
Submissions published: comparison and switching consultation
- Consumers
- Retail
The Electricity Authority would like to thank everyone who made a submission to our consultation paper Options to support consumer plan comparison and switching.
We have now made a decision based on the submissions received.
This consultation sought feedback on eight options to support and promote consumer comparison and switching between electricity retailers and plans. The options included in the paper were five website-related options and three consumer-choice support options.
We published the 79 submissions received, which fell into three broad categories:
- 25 long-form submissions – a range of industry participants, switching service providers, consumer advocates and individuals.
- 36 online consumer survey submissions – mostly individuals who completed a shorter version of the consultation questions designed to be more consumer-focused. These submissions were received through the Electricity Authority’s Information Provision Platform.
- 18 Common Grace Aotearoa submissions – the consumer advocacy group Common Grace Aotearoa asked a selection of consumers to respond to a series of eight questions, similar in content to the online consumer survey.
Related News
New Zealanders get more choices for how we use, buy and sell electricity – and lower our power bills
New Zealanders will have more choices for how they use, buy and sell electricity – so they can lower their power bills – because of new market rules confirmed …
Better data to unlock better deals for consumers
The Electricity Authority Te Mana Hiko has published a proposal to make better data available to unlock better power deals for consumers.
Register for webinar: Unlocking network connection barriers
Late last year the Electricity Authority Te Mana Hiko consulted on a package of changes to reduce the time and cost to connect infrastructure such as public EV…