Consumer plan comparison and switching

This consultation sought feedback on eight options to support and promote consumer comparison and switching between electricity retailers and plans. This included five website-related options and three consumer choice support options.

We would like to thank all submitters for engaging with this consultation. We are carefully considering your feedback and will publish submissions on this page soon.

Energy plans are evolving to meet consumer demand for more choice and flexibility. Electricity retailers are offering a greater range of plans, with benefits such as time-conditional plans or plans bundled with other utility services, such as internet or mobile phones.

While this is a positive outcome for consumers, the growing number of diverse offerings can make it difficult for consumers to choose the right plan for their household needs.

It is increasingly important for consumers to have access to accurate information that enables them to compare plans and easily make the switch if a better offer is available.