This consultation invites feedback on eight options to support and promote consumer comparison and switching between electricity retailers and plans. This includes five website-related options and three consumer choice support options.
Energy plans are evolving to meet consumer demand for more choice and flexibility. Electricity retailers are offering a greater range of plans, with benefits such as time-conditional plans or plans bundled with other utility services, such as internet or mobile phones.
While this is a positive outcome for consumers, the growing number of diverse offerings can make it difficult for consumers to choose the right plan for their household needs.
It is increasingly important for consumers to have access to accurate information that enables them to compare plans and easily make the switch if a better offer is available.
We want to know how we can best support and promote consumer comparison and switching services. Read our consultation paper and have your say on our proposed options. and approach.
Make a submission
For verbal submissions, contact firstname.lastname@example.org or 04 460 8860 to arrange.
All submissions are invited by 5pm on 8 March 2024.