New resources available as Consumer Care rules come into effect for winter

The Consumer Care Obligations came fully into force on 1 April, giving New Zealanders new rights as power consumers. These rules significantly increase the support people can expect from their power company.

To help New Zealanders understand what these rules mean for them, we have produced three fact sheets:

• Prepay power plans: are they right for you?
• Need help paying your power bill?
• Do you need power for medical reasons?

These are downloadable resources that we are distributing to consumer advocacy groups, and we encourage you to share with relevant contacts in your community and networks.

You can also find more information at: Consumer Care Obligations

We’d like to thank everyone involved in implementing the Obligations for the benefit of all New Zealanders. We welcome your continued feedback.

For any feedback or queries, please contact consumercare@ea.govt.nz