Consumer mobility

Together, our ‘consumer mobility’ projects will deliver more choice, more control and better value for all electricity consumers. It’s not about people doing more – we’re creating a system that serves consumers better.

The diagram below shows how our projects support each other to achieve these outcomes:

Clear information, smarter choices: Power bills are easy to read and act on. No jargon, no guesswork - just the facts you need to choose the right plan and save money.

A digital system built for people: Better data means better tools. You will be able to compare plans, switch easily and get personalised advice from trusted sources.

Competition that works for you: When switching is easy, retailers compete harder. That means more choice, sharper deals and more flexible plans.

A future-ready, consumer centric system: Whether you're hands-on or hands-off, the system should work for you. Clear bills and smart design make it easy to stay in control of your electricity.

Billing improvements - make bills clearer and more consistent so everybody can compare and switch easily to get the best deal.

Improving access to electricity product data - standardise how electricity product data is exchanged to lay the groundwork for real-time switching, clearer bills and fairer pricing.

Multiple trading relationships and switch process improvements - unlock choice across multiple electricity services by allowing customers to choose two different retailers for consumption and generation.

Comparison and switching - make it easier for consumers to compare and switch plans with a new, easy-to-use website.

Time-of-use plans - reward customers for supplying power.

Half-hourly reconciliation - consumers can make more informed decisions about using and generating their electricity.