Electricity retailer South Pacific Energy defaults

Electricity retailer South Pacific Energy Limited has gone into default after its agreement with a distributor was terminated.

The distributor issued the termination notice after South Pacific Energy failed to pay its distribution charges, triggering the Electricity Authority’s trader default process.

Although this is a commercial matter between the two parties, the Authority’s trader default process protects the retailer’s customers by ensuring they are transferred to another retailer without interrupting their electricity supply.

South Pacific Energy has 47 customers. Twenty-four are businesses, and the remaining 23 are residential customers.

The Authority has reached out to all affected customers and advised them to switch to another retailer by 5pm, Friday 10 October. The Authority will allocate any remaining customers to another retailer after this date. South Pacific Energy is required to stop selling electricity to its customers by Monday 13 October 2025.

As well as consumers, the trader default process protects the electricity market. It allows the Authority to act quickly when an industry participant is no longer able to meet its financial commitments.

This minimises the risks of further missed payments to others and upholds the integrity of the market.

Information for South Pacific Energy customers is available on our Customer support page

客户支持通知 - PDF

Read more about managing the trader default process