Seeking feedback after concerns raised about conduct in the markets

The Electricity Authority Te Mana Hiko (Authority) would like to hear from anyone who has any concerns around pricing, contract availability and business conduct in the electricity and gas markets.

Recently, such concerns were raised with the Authority by the Northern Infrastructure Forum and other organisations. Using our powers under Section 16 of the Electricity Industry Act 2010, we decided to investigate this issue further in the interest of consumer trust, market fairness and accountability.

We are keen to talk to both individuals and businesses. Your feedback will help the Authority to understand areas we can improve as we continue to work towards a better electricity system for business and households.

Please email the monitoring team at s16.investigation@ea.govt.nz, including a phone number in case we need to talk to you in more detail. All information and personal details we receive will be anonymous.