Our projects
Consumer protection

Improving retail market monitoring

We want to improve how we monitor the retail market to improve outcomes for all consumers.

  • Consumers
  • Retail

    • Overview

    The Electricity Authority is introducing mandatory retailer reporting of domestic and small business customer data to increase transparency and accountability in New Zealand’s retail electricity market.

    The retail market monitoring clause 2.16 information notice requires retailers to submit data from 1 January to 31 July 2025 by 31 August 2025. Following this, retailers will be required to submit data on a monthly basis.

    FAQs & extensions

    We have frequently asked questions to support retailers to implement this requirement and welcome any questions to retaildata@ea.govt.nz

    For exceptional circumstances, retailers can apply for an extension to the 31 August deadline. To apply, complete and submit this extension form and we will respond within five working days.

    Note: extensions can only be granted in exceptional circumstances and are not enduring. The Authority’s exemption process is for enduring issues.

    Timeline

    Past activity

    Project background

    As a modern regulator, we develop insights based on accurate data. Improving our collecting and monitoring of retail data will enable us to have better visibility of the retail market. This increased visibility will enable us to identify potential issues, publish more insights and make well-informed policy decisions that will benefit consumers.

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