Electricity Industry Participation Code (Improving Electricity Billing Amendment 2026) Amendment (No 2) 2026

This amendment to the Electricity Industry Participation Code (Improving Electricity Billing) Amendment 2026 comes into force on 30 November 2026.

The amendment amends clause 6 and Schedule 1 of the Electricity Industry Participation Code (Improving Electricity Billing) Amendment 2026 to:

a. impose a threshold of either a fixed GST inclusive threshold of $50 or 25% of the customer’s average invoiced amount on the requirement for a retailer to provide additional support to a customer when seeking to recover an undercharged amount, with retailers given the ability to choose to apply either threshold; and

b. amend the requirement for retailers to include an undercharged amount in an invoice to also allow undercharged amounts to be provided by separate written communication to the customer.

These amendments to the Electricity Industry Participation Code 2010 will apply to participants, as defined in the Act, from 1 April 2027 when the Electricity Industry Participation Code (Improving Electricity Billing) Amendment 2026 comes into force.