General news
Briefing for retailers on Consumer Care Guidelines consultation
- Consumers
- Retail
The Electricity Authority invites retailers to an online briefing on its Consumer Care Guidelines consultation this Friday 15 September 9.30-10.30am.
Join us for a presentation from our Retail Policy team on the four options we propose to update and strengthen the Consumer Care Guidelines. The presentation will be followed by information on how to provide feedback and a Q&A session.
Register for the briefing here.
Presenters include Brent Lewers, Retail Policy Manager and Sebastian Judge, Policy Analyst. We look forward to seeing you on Friday.
Related News
Clarification on small business eligibility for peak export rebates
In July 2025 we introduced a requirement that, from 1 April 2026, electricity distribution businesses will need to pay negative charges (rebates) to households…
Next steps on multiple trading relationships and switching
The Electricity Authority Te Mana Hiko would like to thank everyone who provided feedback in our June-July consultation on multiple trading relationships…
Consumer feedback supports better billing for New Zealanders
The Electricity Authority would like to thank everyone who gave their feedback in November 2025 as part of our Improving electricity billing in New Zealand con…