Case study: providing complete and accurate information to the Electricity Registry

We have published a case study for industry participants who are required to provide information to the Electricity Registry.

The Electricity Registry is a national database of every installation connection point in New Zealand. It facilitates the exchange of information between retailers, metering equipment providers and distributors to manage reconciliation, invoicing and switching processes.

The case study provides important lessons for industry participants in reviewing registry management processes and implementing, and maintaining, robust checks to ensure accuracy and compliance.

Read case study

Industry participants are required to take all practicable steps to provide complete and accurate information to any person (including customers). Incorrect information could adversely impact:

• the ability of the reconciliation manager to perform its functions
• market settlement to be accurate and timely with any volume or invoice disputes
• consumers’ ability to make informed decisions
• fulfilling Code obligations in an accurate and timely manner.

Part 11 of the Electricity Industry Participation Code sets out how information in the Registry must be managed and requires participants to take all practicable steps to ensure the information they provide to any person, including customers, is accurate.

The case study shows how oversights and inadequate processes can lead to incorrect Registry information, resulting in non-compliance, and potential impacts on the market and consumers who rely on accurate and timely registry data for downstream processes.

View all case studies