Prime Energy customers transferred to new retailers

All 325 customers of defaulted retailer Prime Energy Ltd have transferred to other retailers.

Some of Prime Energy’s customers had voluntarily switched to other retailers since it was announced the retailer had defaulted on 2 May 2025. Yesterday, the Authority assigned the remaining customers to other retailers.

Prime Energy customers were mostly industrial and commercial consumers. No customers were disconnected during this switch.

The Authority’s trader default process outlines how customers are assigned to new retailers. Through this process, other retailers were assigned to Prime Energy’s customers.

As there were a large number of Prime’s business customers to assign, we based the final allocation on the customer’s size (volume of energy consumed), relative to a retailer’s market share. Where feasible, we also assigned all installation control points (ICPs) associated with a single customer to the same retailer.

The Authority triggered its trader default process on 24 April 2025 after Prime Energy failed to meet its prudential payment obligations.

Prudential payments provide security to generators to ensure their invoices are paid for electricity that has been bought and consumed.

While retailers can exit the market for a range of reasons, we acknowledge the competition concerns raised by independent retailers and other participants and are committed to making it easier to enter and compete in our electricity market. We know consumers will benefit from increased competition and are focused on achieving this outcome, including via Energy Competition Task Force initiatives.

For more information:
Customer support
Managing the trader default situation
Prudential security