Our projects
Monitoring, compliance and enforcement

Consumer awareness of Utilities Disputes and Powerswitch services

Improving awareness of Utilities Disputes and Powerswitch.

  • Consumers
  • Retail
  • Compliance

    • Overview

    Following consultation, we decided to amend Part 11 of the Electricity Industry Participation Code on 1 September 2020 to require all retailers and distributors to provide clear and prominent information about Utilities Disputes and Powerswitch.

    We published guidelines to support participants on how to raise consumer awareness of these services.

    Timeline

    Past activity

    Key documents

    Raising consumer awareness of regulated dispute resolution service and electricity plan comparison website - guidelines

    Raising consumer awareness of regulated dispute resolution service and electricity plan comparison website - guidelines

    2 March 2021

    Project background

    We began this project to increase consumer awareness of regulated dispute resolution and electricity comparison plan website services. It resulted in a requirement for all retailers and distributors to provide clear and prominent information about these Utilities Disputes and Powerswitch services on all consumer communications.

    Utilities Disputes and Powerswitch give consumers access to more information about their electricity options to help empower them to make informed decisions and actions. This contributes to a more efficient and competitive electricity industry. 

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