Monitoring, compliance and enforcement
Consumer awareness of Utilities Disputes and Powerswitch services
Improving awareness of Utilities Disputes and Powerswitch.
Following consultation, we decided to amend Part 11 of the Electricity Industry Participation Code on 1 September 2020 to require all retailers and distributors to provide clear and prominent information about Utilities Disputes and Powerswitch.
We published guidelines to support participants on how to raise consumer awareness of these services.
15 October 2020Event —
Workshop on complying with the Code requirements
19 September - 10 November 2020Consultation —Guidelines for improving consumer awareness of Utilities Disputes and PowerswitchView consultation
1 September 2020Decision —
21 January - 3 March 2020Consultation —Raising consumer awareness of Utilities Disputes and Powerswitch servicesView consultation
We began this project to increase consumer awareness of regulated dispute resolution and electricity comparison plan website services. It resulted in a requirement for all retailers and distributors to provide clear and prominent information about these Utilities Disputes and Powerswitch services on all consumer communications.
Utilities Disputes and Powerswitch give consumers access to more information about their electricity options to help empower them to make informed decisions and actions. This contributes to a more efficient and competitive electricity industry.
Other projects in Monitoring, compliance and enforcementView all projects
Under-frequency event determinations
Determining the causers of under-frequency events to allocate event charges.
System operation documents
The system operator regularly reviews their plans, strategies, and policy.