Improvements to industry switching processes
Technical consultation
In August 2026 we sought technical feedback on the draft Code amendments to amend the Electricity Industry Participation Code 2010 to modernise electricity switching processes.
Efficient switching processes are critical to a competitive electricity market. They help consumers move between electricity providers easily and ensure responsibilities for electricity supply, metering, and network services are transferred accurately and on time.
The proposed changes would modernise switching arrangements, improve data accuracy, and increase the efficiency and reliability of market processes, helping to reduce switching delays and billing issues for consumers.
This consultation followed previous consultations on switching process in November 2018, December 2019, and June 2025.
Webinar
We held a webinar on 1 September 2026 to discuss our proposed improvements to switching processes, the implementation plan, and answer questions.
You can watch a recording of the webinar and read the presentation slides.
Consultation paper
Submissions
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2degrees3 pages
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Bluecurrent7 pages
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Contact Energy4 pages
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Electric Kiwi7 pages
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ENA6 pages
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ERGANZ6 pages
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Intellihub8 pages
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Mercury2 pages
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Meridian Energy4 pages
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Nova Energy6 pages
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Orion5 pages
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Powerco5 pages