Improving product and consumption information exchange – electronic request form, EIEP13C and EIEP14C
Consultation
The Electricity Authority is improving access to electricity product and consumption information by updating the Electricity Information Exchange Protocols (EIEPs). We are doing this because access to accurate and timely data will promote better services and smarter energy choices for consumers.
This consultation seeks feedback on the last of our proposed updates to EIEP13 and 14. We propose:
- several minor updates to existing EIEP13C, which allows consumers and authorised third parties to electronically request a consumer’s personal consumption information. Updates include adding JSON as an acceptable file format and changes to how some of the data fields gather information.
- a format for the new EIEP14C, which provides a mechanism for a consumer or authorised third party to electronically request a consumer’s product information through the registry transfer hub. It introduces formats that support machine-to-machine information exchange and consumer authorisation.
The EIEPs are important to ensuring a future where New Zealanders can easily compare (and confidently switch and customise) their electricity services.
To achieve this, the electricity industry must be underpinned by a future-ready data infrastructure that empowers consumers to make well-informed decisions about their electricity - a key driver of competition.
Make a submission
We welcome submissions in Microsoft Word in the format shown in Appendix D.
Submissions should be emailed to consumer.mobility@ea.govt.nz with ‘Consultation – Improving product and consumption information exchange – proposals for new and updated standards’ in the subject line by 5pm, 8 October 2026.
If you cannot send your submission electronically, please email consumer.mobility@ea.govt.nz or call 04 460 8860 to discuss alternative arrangements.
Please note, we intend to publish all submissions we receive. If you consider we should not publish any part of your submission, please:
- indicate which part should not be published and explain why, and
- provide a version we can publish (if we agree not to publish your full feedback).
If you indicate part of your submission should not be published, we will discuss this with you before deciding whether to not publish that part of your submission.
All feedback, including any parts the Authority does not proactively publish, can be requested under the Official Information Act 1982.