Consumer mobility
We’re making changes so it’s easier for people to understand their power use, find better deals and feel confident they’re not paying more than they need to.
Better bills: have your say!
We're consulting to improve the rules so electricity bills are clearer and more useful for consumers. We want your feedback! Find out more and take the quick survey now
What is consumer mobility?
Together, our ‘consumer mobility’ projects will deliver more choice, more control and better value for all electricity consumers. It’s not about people doing more – we’re creating a system that serves consumers better.
The diagram below shows how our projects support each other to achieve these outcomes:
What does it mean for you
Clear information, smarter choices: Power bills are easy to read and act on. No jargon, no guesswork - just the facts you need to choose the right plan and save money.
A digital system built for people: Better data means better tools. You will be able to compare plans, switch easily and get personalised advice from trusted sources.
Competition that works for you: When switching is easy, retailers compete harder. That means more choice, sharper deals and more flexible plans.
A future-ready, consumer centric system: Whether you're hands-on or hands-off, the system should work for you. Clear bills and smart design make it easy to stay in control of your electricity.
Consumer mobility projects
Billing improvements - make bills clearer and more consistent so everybody can compare and switch easily to get the best deal.
Improving access to electricity product data - standardise how electricity product data is exchanged to lay the groundwork for real-time switching, clearer bills and fairer pricing.
Multiple trading relationships and switch process improvements - unlock choice across multiple electricity services by allowing customers to choose two different retailers for consumption and generation.
Comparison and switching - make it easier for consumers to compare and switch plans with a new, easy-to-use website.
Time-of-use plans - reward customers for supplying power.
