Contact us

We welcome your queries about the electricity industry, our projects and consultations. We're also happy to support and advise on compliance with electricity industry regulation. Get in touch!

General queries

info@ea.govt.nz

+64 4 460 8860

If you're deaf, hard of hearing or find it hard to communicate by phone, then the New Zealand Relay Service may support you to contact us.

If you have a query that relates to the Consumer Care Obligations, please email

consumercare@ea.govt.nz or you can call us on 0800 62 62 44. Our call centre is open 9am-5pm Monday-Friday.

Our postal address

PO Box 10041, Wellington 6143

Our physical address

Level 7, AON Centre, 1 Willis Street, Wellington 6011

Issue with your power company?

If you're having issues with your power company, contact them in the first instance.

If you’re not happy with your power company’s answer, or you want to talk to someone else, you can contact Utilities Disputes for free on 0800 22 33 40 or make a complaint online at www.udl.co.nz

If you believe your power company is not meeting its consumer care obligations, you can call our call centre: 0800 62 62 44.