Case studies

When an industry participant needs to submit a material change audit and how to do it.

How to provide complete and accurate information to the Registry.

How to develop an audit compliance plan that complies with the Electricity Industry Participation Code.

The importance of a robust installation connection point transfer process.

The importance of accurate distributed unmetered load audits and common compliance issues

The importance of reviewing offers when relying on the deemed offer rollover.

Failing to confirm the ICP for your new consumer can have serious impacts on them and on the reconciliation process.

A participant’s failure to provide information to the reconciliation manager on time.

A participant failed to reduce the MW offer in its highest price tranches before addressing the lower-priced tranches.

The circumstances of a participant’s late payment to the clearing manager and failed attempts to contact them that constituted an alleged breach.

The trends in non-compliance for 613 alleged breaches from 2019-24 by participant type, including the severity and most common breaches and case outcomes.

A retailer inadvertently breaching the saves and win-backs provisions in the Electricity Industry Participation Code 2010 due to confusion during a move in switch event of an existing customer.