Electricity Industry Participation Code Amendment (Switch Saving Protection) 2014

This amendment to the Electricity Industry Participation Code 2010 (Code) comes into force on 12 January 2015.

The amendment allows a trader that buys electricity from the clearing manager to elect to be protected from another trader's efforts to retain a customer that has agreed to switch its electricity supply to the protected trader. However, the protected trader is also prohibited from trying to retain a customer that has agreed to switch away from the protected trader.

A trader is only prevented from initiating contact with the customer to retain them. A trader is not prevented from making a counter-offer or offering an enticement to a customer who has invited the trader to attempt to persuade the customer to terminate its arrangement with the trader to which it has switched.

The protection exists from when the registry notifies the switch until the switch is completed.