We’re working for the long-term benefit of consumers to make sure your lights stay on, you have choice and your electricity prices are reasonable.
In this section:
- What does the Electricity Authority do?
- What is electricity?
- How does electricity get to my house?
- What are smart meters?
- What are my rights as an electricity consumer?
- I want to make a complaint
- How do I switch electricity companies
- How do I generate my own electricity?
- Your power data in your hands
- My power bill
What is electricity?
Electricity is created when electrons flow through a conducting material, such as the copper or aluminium used in power lines.
What are smart meters?
Electricity meters keep track of how much power you are using. There are either analogue or smart meters.
I want to make a complaint
How do I generate my own electricity?
Innovations in the electricity sector are providing new ways to generate, store and even sell electricity through technology such as solar panels, small wind turbines, and batteries.
My power bill
Your bill shows how much power you have used and how much you need to pay.
How does electricity get to my house?
What are my rights as an electricity consumer?
You need to sign a contract with the electricity retailer you've chosen. This contract protects you and your rights. It’s important to read and understand the terms and conditions.
How do I switch electricity companies
New Zealand has one of the fastest switching times in the world.
Your power data in your hands
We have made it easy for you to access information about your power.
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