General news
Guidance for health practitioners to support medically dependent consumers published
- Consumers
- Compliance
On 1 April 2025, the Consumer Care Obligations came into full force, providing extra protections for medically dependent consumers.
The Electricity Authority has published updated guidance for health practitioners to understand their role in helping patients who may be medically dependent on electricity. It replaces a previous version from before the Customer Care Obligations were mandated.
This guide helps health practitioners to:
- identify a medically dependent consumer
- assist the medically dependent consumer to confirm their status with their power company
- help the medically dependent consumer develop an emergency response plan.
Health New Zealand | Te Whatu Ora will distribute this guidance to health practitioners.
If you have any questions relating to this guide or the Consumer Care Obligations, please contact consumercare@ea.govt.nz.
Related News
Stress test disclosures due by 24 June
The spot price risk disclosure regime requires certain participants in the wholesale electricity market to assess their financial exposure to hypothetical move…
Closure of section 16 review
The Electricity Authority Te Mana Hiko has closed an investigation into concerns raised with us about pricing, contract availability, and business conduct in t…
Electricity Authority releases better billing toolkit
The Electricity Authority Te Mana Hiko has released a toolkit to support electricity retailers to implement new billing requirements, which come into effect on…