Improving consumer choice

Proposed Code amendments to improve access to product data

Upcoming Open Closed Decision
View submissions Submissions closed 18 November 2025
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Consultation

In August 2025, we consulted on a proposal to replace the current voluntary Electricity Information Exchange Protocol 14 (EIEP14) with a regulated, modular suite of new protocols. Almost all submitters supported this, though many raised concerns about the scope of EIEP14B (the protocol for requesting all retail tariff plans offered by a retailer). We decided to move forward with a redesigned suite of EIEP14s to standardise the exchange of electricity product data.

We also proposed to introduce a new system requiring all retail electricity plans to be associated with a unique product identifier code to make all plans easily identifiable.

This consultation sought feedback on our proposed Code amendments to:

  • extend the existing requirement on retailers to provide information on generally available retail tariffs to also provide information on ‘legacy’ plans on request
  • introduce a unique product identifier system that requires retailers to apply a unique code to every retail plan
  • require retailers to provide the applicable product identifier codes to consumers or agents upon request
  • empower the Authority to prescribe an Electricity Information Exchange Protocol for the provision of electricity product information through the Electricity Information Exchange system.

Thanks to all who made a submission.

Consultation paper

Proposed Code amendments to improve access to electricity product data - Consultation paper

Proposed Code amendments to improve access to electricity product data - Consultation paper

Submissions

Download all submissions (.zip)