Authority investigations into alleged Code breaches double

For every alleged Code breach, the Authority initially reviews all the information provided. We then request more information from the reporting party, or other relevant parties, if needed. Finally, we assess whether to take no further action or appoint an investigator.

We make decisions on whether to appoint an investigator in accordance with the Electricity Industry (Enforcement) Regulations 2010, the Authority’s Compliance Strategy and Enforcement and Prosecution Policy. When assessing a case, we consider the:

• industry participant’s compliance history and behaviour
• actual or potential impact of the alleged breach
• level of industry or consumer awareness
• Authority’s objectives, functions and outcomes.

After an investigation, the Authority may discontinue a case or refer it to the independent Rulings Panel. Only the most serious alleged breaches/behaviour are referred to the Panel due to the cost and level of resources required.

One case was referred to the Rulings Panel in 2024/25 and since then three more complaints have been lodged with the Panel.

View all investigations and rulings