Our projects
Consumer protection

Improving consumer choice

Supporting consumer information, comparison and switching initiatives.

  • Consumers
  • Retail

    • Overview

    Following consultation, we have made four decisions on how we will continue to support and improve comparison and switching services and tools for consumers. We will:

    1. continue support for a comparison and switching website service, with a new contract in place
    2. explore alternative funding models for the website to help increase trust and confidence in the website
    3. develop and implement changes that will enhance the website service and switching environment
    4. broaden our support to progress initiatives outside of a website service, such as exploring best plan notices and community advisors.

    Timeline

    Past activity

    Project background

    New Zealanders expect an electricity system that is affordable, reliable and easy to use. Yet, many New Zealanders pay more than they need for electricity. They are confused by their bills, unable to compare and switch between power companies with confidence and are missing out on the full benefits of innovation in the sector.

    To change this, the Electricity Authority is taking action to empower consumers with greater control over their electricity choices and use. The first step is unlocking access to accurate, comprehensive and timely electricity data, including standardised plan and tariff information.

    These changes will help consumers find the best deals through services like comparison and switching service providers, making it easy for people to choose the right plan for them, to switch between power companies, and save money.

    Other projects in Consumer protection
    View all projects

    Improving retail market monitoring

    Improving how we monitor the retail market.

    View project
    Closed

    Consumer Care Obligations

    Mandating consumer care protections to ensure consumers receive a consistent and supportive standard of service.

    View project